Shipping Information
Delivery Time = Processing Time + Shipping Time
Processing Time
Orders are usually processed within 5–7 business days
(Monday–Friday, excluding weekends and holidays).
You’ll receive a shipping confirmation email with tracking once your order has been dispatched.
⚠️ During holidays, peak seasons, or special sale events, processing times may be slightly longer.
Free standard shipping on orders over US$89 (after discounts)
Delivery times are estimated and may vary based on your location, the local postal service, weather, or customs.
| Delivery Region | United States |
| Processing Time | 5–7 Business Days |
| Shipping Time | 12–15 Business Days |
| Shipping Cost | US$ 8.9 |
| Delivery Region | Canada |
| Processing Time | 5–7 Business Days |
| Shipping Time | 15–20 Business Days |
| Shipping Cost | US$ 8.9 |
| Delivery Region | Oceania(Australia, New Zealand) |
| Processing Time | 5–7 Business Days |
| Shipping Time | 10-15 Business Days |
| Shipping Cost | US$ 8.9 |
| Delivery Region | Mexico |
| Processing Time | 5–7 Business Days |
| Shipping Time | 10-15 Business Days |
| Shipping Cost | US$ 8.9 |
| Delivery Region | U.K., France, Germany, Ireland, Luxembourg, Belgium, Netherlands, Poland, Czech Republic, Switzerland, Austria, Hungary, Russia, Bulgaria, Belarus, Denmark, Finland, Greece, Croatia, Norway, Sweden, Ukraine, Spain, Italy, Turkey |
| Processing Time | 5–7 Business Days |
| Shipping Time | 10-15 Business Days |
| Shipping Cost | US$ 8.9 |
| Delivery Region | Asia( Thailand, Malaysia, Taiwan, Vietnam, Singapore, Indonesia, India, Japan, South Korea, the Philippines, Israel, Kazakhstan, Sri Lanka, Oman, Pakistan, Saudi Arabia, Uzbekistan) |
| Processing Time | 5–7 Business Days |
| Shipping Time | 10-15 Business Days |
| Shipping Cost | US$ 8.9 |
Order Confirmation
- After you place your order, you’ll receive an order confirmation email.
- Our team will start processing your order as soon as possible.
- If you need to change or cancel your order, please contact us immediately.
- Once processing begins, changes and cancellations may no longer be possible.
- We’ll do our best to assist you promptly.
Tracking Information
- After your package ships (following the 5–7 business day processing time),please allow 1–2 additional days for tracking information to update.
- If your tracking shows "Delivered" but you haven’t received your package, please contact the courier or the local post office directly for assistance.
- We are not responsible for packages with a "Delivered” status.
- If your estimated delivery date has passed or you have any concerns about your shipment, please contact us.
Cancellations & Address Changes
Because we work to ship orders quickly, the time window to modify or cancel an order is very short—usually within a few hours after purchase.
If you need to change your shipping address, please email us at support@jellypine.com as soon as possible.
Orders that have already entered processing or shipping may not be changed or cancelled.
Customs Duties & Taxes
Import duties, customs fees, and VAT (if applicable) are the customer’s responsibility and vary by destination.
Most countries do not charge additional import fees, but some regions—such as Germany, Italy, the U.K., and Canada—may apply duties or VAT according to local regulations.
Our Responsibility jellypine.com is not responsible for:
- Orders marked “Delivered” by the courier. Please contact your local Post Office or courier for more information.
- Packages returned to us due to an incorrect or undeliverable address provided by the customer.
- Delays caused by customs clearance, severe weather, or unforeseen logistics issues.
Thank you for your patience and understanding.
If you have any questions about shipping or delivery, please contact us at support@jellypine.com.