Enjoy free standard shipping on all orders over US $89 (after discounts & before tax).

Delivery times listed are estimates only. Carriers or customs may experience delays beyond our control, especially during holidays or weather events.If tracking shows “Arriving Late,” please contact the carrier for details.
❗ Refused deliveries may incur restocking or reshipping fees. To avoid extra charges, please reach out to us before declining a package.

Once your package ships, you’ll receive a tracking number by email.
Tracking updates may take 24–48 hours to show.

If tracking shows “Delivered” but you haven’t received it:
1. Check with neighbors, your building office, or locker.
2. Contact the courier directly to verify delivery details.
3. If you purchased shipping insurance, you must contact your insurance provider to file a claim within 7 calendar days of the marked delivery date.
- Insurance providers strictly enforce this 7-day claim window, and no extensions are available.
- Claims filed after this period will be denied, and we cannot issue refunds or replacements for expired insurance claims.
4. If you still need assistance, email us at support@cherrykitten.com and we’ll gladly help.

Our support team is always happy to assist!
📧 support@cherrykitten.com

To avoid delivery issues, please double-check your shipping address is correct and complete before checkout.

Unfortunately, international packages with incorrect addresses are often not returned to us. They may be abandoned, destroyed, or held by customs/local carriers, meaning the original package may not be recoverable once delivery fails.

Customers may be responsible for reshipping costs in these situations.